Shipping policy

This Shipping Policy explains how MNB ARCHITECTURE, P.A., operating Silk Shine Studio, handles shipping for luggage tags, suitcase packing straps, luggage protective covers, and related products purchased through https://www.silkshinestudio.website/.

We recognize that travel accessories are frequently purchased in preparation for a specific trip. Clear shipping information is therefore an important part of the customer experience.

1. Shipping Charges

Our standard shipping structure is:

  • Free shipping for qualifying orders with a merchandise subtotal of $10.00 or more; and
  • $5.99 shipping for orders with a merchandise subtotal below $10.00.

Any different shipping charge displayed at checkout for a specific transaction will be disclosed before the order is finalized.

2. Order Processing

We generally aim to process orders within approximately 1–3 business days after successful order placement and payment authorization.

Processing may include:

  • Payment verification;
  • Inventory confirmation;
  • Product selection;
  • Packing;
  • Shipping-label creation;
  • Address review;
  • Handover to a shipping carrier.

Weekends and applicable holidays may not count as business days.

3. Estimated Transit

After an order leaves our fulfillment process, standard domestic delivery is generally estimated at approximately 3–8 business days.

Accordingly, an ordinary order may take approximately 4–11 business days from order placement to delivery.

These timeframes are estimates and may vary according to destination, carrier conditions, weather, seasonal demand, and other circumstances.

Unless expressly stated otherwise, an estimated delivery date is not a guaranteed delivery date.

4. Federal Internet-Order Requirements

We intend to make shipping representations only when we have a reasonable basis for the stated timeframe.

Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, an online seller generally must have a reasonable basis to expect shipment within an advertised timeframe, or, when no shipping period is stated, generally within 30 days. If the seller cannot meet the applicable shipping period, the seller must provide the required delay options, including an opportunity to cancel and obtain a prompt refund in applicable circumstances.

Our shipping procedures are intended to operate consistently with these requirements.

5. Tracking

Where tracking is available, tracking information may be provided after the order has been processed and accepted by the carrier.

A tracking number may initially show limited activity because carrier systems sometimes require time to register the first scan.

Customers should allow reasonable time for tracking information to update.

6. Accurate Delivery Address

Customers are responsible for providing an accurate and complete shipping address.

Please carefully verify:

  • Recipient name;
  • Street number;
  • Street name;
  • Apartment or suite number;
  • City;
  • State;
  • ZIP code.

An incomplete or inaccurate address can result in delayed delivery, failed delivery, additional carrier handling, or return of the package.

7. Address Changes

If you discover an address error after placing an order, contact us immediately.

We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee that a change will be possible after the order has entered the packing or carrier process.

8. Carrier Delays

Delivery may be affected by circumstances outside our direct control, including:

  • Severe weather;
  • Natural disasters;
  • Transportation interruptions;
  • Carrier network congestion;
  • Holiday shipping volume;
  • Regional service disruptions;
  • Incorrect address information;
  • Security events;
  • Mechanical or logistical problems;
  • Other extraordinary circumstances.

9. Delayed Orders

If we determine that an order cannot be shipped within the applicable promised timeframe, we will follow applicable federal requirements concerning delay notices and customer options.

Depending on the circumstances, customers may receive:

  • A revised shipment date;
  • An opportunity to consent to a shipping delay;
  • An opportunity to cancel the order;
  • A refund for unshipped merchandise where cancellation occurs.

For longer or indefinite delays, applicable federal rules may require affirmative customer consent rather than treating silence as consent.

10. Lost or Missing Packages

If tracking indicates delivery but the package cannot be located, customers should first check:

  • Building mailrooms;
  • Package lockers;
  • Reception areas;
  • Front or side entrances;
  • Household members;
  • Neighbors;
  • Carrier delivery photographs or notes.

If the package remains missing, contact us so that we can review the order and available carrier information.

11. Damaged Packages

If the package arrives visibly damaged, please photograph:

  • The shipping package;
  • Shipping label;
  • Damaged area;
  • Product inside the package.

Contact us with the order number and photographs as soon as reasonably practical.

We will review the circumstances and determine an appropriate remedy under our Return and Refund Policy and applicable law.

12. Incorrect or Missing Products

If you receive:

  • The wrong luggage tag;
  • An incorrect packing strap;
  • A wrong-size luggage cover;
  • An incorrect quantity; or
  • Another fulfillment error,

please contact us promptly.

We may request photographs of the received merchandise, package, label, and packing materials to assist with the investigation.

13. Multiple Packages

Orders containing several products may occasionally be divided into multiple shipments for operational reasons.

If this occurs, products may arrive on different dates and tracking information may be provided separately.

14. Delivery Estimates and Travel Planning

Customers purchasing luggage accessories for a specific departure date should allow sufficient additional time for unexpected transportation delays.

We do not recommend relying on the final estimated delivery day when a product is required for a non-flexible travel schedule.

15. Refused Deliveries and Returned Packages

If a package is refused or returned because of an incorrect address, failure to accept delivery, or another customer-related circumstance, we may review the order under the Return and Refund Policy.

Any reshipment or refund will depend upon:

  • Reason for return;
  • Condition of merchandise;
  • Carrier records;
  • Customer instructions;
  • Applicable law.

16. Shipping Restrictions

Certain destinations may be unavailable because of carrier limitations, operational restrictions, product availability, or applicable law.

If we cannot reasonably fulfill an order to a particular destination, we may contact the customer regarding cancellation or another available option.

17. Changes to Shipping Operations

We may change fulfillment partners, carriers, processing locations, packaging procedures, or shipping services when reasonably necessary.

For existing orders, any material change affecting delivery will be handled in accordance with applicable law and the circumstances of the transaction.

18. Shipping Contact

For shipping questions:

MNB ARCHITECTURE, P.A.
Attn: NATHAN HOSEA ANTOINE HARRIS
3740 BUSINESS DRIVE, SUITE 100
MEMPHIS, TN 38125
United States

Email: [email protected]

Please provide your order number whenever possible.